Shipping policy

Shipping Policy

Thank you for shopping with Mistral Art Store! We are a drop-shipping company partnered with Printful to fulfill and ship your orders. Below, you will find details about our shipping process, estimated delivery times, and other important shipping-related information.

Order Processing & Fulfillment

  • All orders are processed and fulfilled by Printful, our third-party print-on-demand partner.

  • Orders are typically processed within 2-7 business days from the date of purchase.

  • Processing time may vary during peak seasons, holidays, or due to high demand.

  • Once your order is fulfilled, you will receive a confirmation email with tracking information.

Shipping Times & Rates

  • Shipping times depend on the destination and selected shipping method. Estimated delivery times are as follows:

    • USA: 3-8 business days

    • Canada: 5-12 business days

    • Europe: 5-15 business days

    • International: 10-30 business days

  • Shipping costs are calculated at checkout and depend on the destination and product type.

  • Expedited shipping options may be available at an additional cost.

Tracking & Delivery

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order through the carrier’s website or your order confirmation email.

  • Please note that tracking updates may take 24-48 hours to appear.

International Shipping & Customs

  • We ship internationally; however, shipping times vary based on the destination.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • Delays caused by customs processing are beyond our control.

Lost, Delayed, or Damaged Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at https://mistralartstore.com/pages/contact for assistance.

  • If your package is lost in transit, please allow up to 4 weeks for Printful to investigate before issuing a resolution.

  • If your order arrives damaged, please provide photos of the damaged item and packaging within 7 days of delivery to request a replacement or refund.

Returns & Exchanges

  • Since our products are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection.

  • If there is an issue with the quality of your product or a manufacturing defect, please contact us within 14 days of delivery for a resolution.

Changes & Cancellations

  • Orders cannot be cancelled.

  • Once an order is in production, we cannot make changes.